Custom domains
A custom domain lets your users reach ServiceOps at an address you own — for example
support.your-company.com — instead of the platform’s. Links in outgoing emails then use your
domain too.
Prerequisites
Section titled “Prerequisites”- You control the DNS zone of the domain you want to use.
- You are an Organization Administrator or Owner.
Add and verify a domain
Section titled “Add and verify a domain”- Open Organization → Settings → Domains and choose Add a domain.
- Enter the domain — for example
support.your-company.com. ServiceOps shows you the DNS records to create:- a TXT record carrying a verification token, proving you own the domain;
- the routing record pointing the domain at ServiceOps.
- Create both records at your DNS provider.
- Back in ServiceOps, choose Verify. ServiceOps performs a real DNS lookup.
Result: the domain shows Active. DNS propagation can take from minutes to a few hours depending on your provider — a failed verification right after creating the records usually just means “wait and verify again”.
Primary domain
Section titled “Primary domain”If you add several domains, mark one as primary: it is the one used to build links in outgoing emails. Only one domain can be primary at a time.
What your users see
Section titled “What your users see”- The login page on your domain carries your branding.
- Single sign-on started from your domain returns to your domain after authentication.
- Avatars, attachments and article images all load from your domain — nothing calls back to the platform’s address.