Getting started
From an empty organization to your first resolved ticket — a guided path through setup, team, email and AI. Start here.
ServiceOps Documentation
The AI-powered service desk. Everything you need to set it up, run it, and get the most out of it.
Ticketing
Incidents, requests, problems and changes; SLAs, assignment, automation rules and the full ticket lifecycle. Read the guide.
AI assistant
An email agent that answers your customers grounded in your knowledge base, and a copilot beside every ticket. How it works.
Email channels
Connect Microsoft 365, Gmail or any IMAP mailbox — inbound email becomes tickets, replies thread automatically. Connect a mailbox.
API
Organization API keys, scoped access, and the Assist API for your own integrations. Developer docs.
Self-hosting
Run ServiceOps on your own infrastructure with Docker Compose. Deployment guide.